WhatsApp Business Use Cases for Ecommerce
WhatsApp has been recognized as the leading messaging platform in the world. It is a simple, efficient, and handy conversation tool for its end-user. These features have led to rising interest from businesses as well, which is why WhatsApp has created its Business platform.
The platform comes in two forms: the free WhatsApp Business app suitable only for small and local businesses, and the paid WhatsApp Business API targeted to businesses with larger teams dedicated to growth. The WhatsApp Business API is only be acquired through a specialized company – a business solution provider (BSP) such as MOBtexting – that has the means to conduct all the necessary checks into your business’s legitimacy and verify it.
Those businesses that opt for the WhatsApp Business API, receive plenty of advantages in doing so.
These include:
* official WhatsApp Business account
* WhatsApp green badge next to the business’s name in conversations
* Allowing multiple agents to use one WhatsApp Business account at the same time
* Ability to deliver your customers messages, important notifications, multimedia, and more through a unified inbox
* Gives data-driven insights so you could make informed
* Automate conversations with your customer thanks to the WhatsApp bot.
Using WhatsApp for e-commerce – Why should you?
In brief, definitely yes. We have to consider how quickly the e-commerce industry is evolving and your business will have to find a way to make itself stand out.
`
There are plenty of benefits of introducing WhatsApp Business API and chatbot to facilitate conversations with your customers, particularly if your business is in the e-commerce branch:
* Access to 2 billion active monthly users.
* Have real-time conversations with customers
* enhancing their shopping experience
* Build and nurture a personal connection with customers
* add quick actions to your customers and lead them towards sales
* Promoting a relationship of loyalty and trust with your customers
* enabling secure communication with customers through end-to-end encryption
* building brand identity and recognition
WhatsApp Business Use Cases for e-commerce
There are plenty of situations in which the WhatsApp Business platform can be immensely helpful when used by an e-commerce business. We’re going to cover the most notable ones to get you started:
1. Driving sales
One of the best ways to make use of the WhatsApp bot featured in the company’s API is to encourage new and existing customers by offering discounts, coupons, and vouchers, by asking key questions that activate them, and by communicating about the shopping cart to remind them about abandoned items.
2. Finding and recommending products
A great way to make your WhatsApp bot even more useful is to help your customers find a specific product they’re looking for on the basis of pointed questions about customer preferences. The bot can also provide product recommendations, giving customers photos of the suggested products, as well as information about size, price, and so on.
3. Placing orders
Once the customer decides on the product, the chatbot can also facilitate the sale process itself, removing the requirement for the customer to jump from one platform to another just to complete the sale. Why not offer your customers an option to simply buy what they want right there on their phones, in the WhatsApp messaging app?
4. Shipment information
After the product has been sold, every customer will appreciate being informed about every step of the shipping progress. This is another great implementation of the WhatsApp bot. This way, the customers can receive on their phones automatic updates when the product has been shipped, changed location, and more. This is much more personal than just a typical email message with a tracking number.
5. Purchase guides
The WhatsApp bot can provide useful guidance for your customers on any topic related to your e-commerce business, instantly. As an example, if your customer is interested in clothes that flatter their body shape, the bot can give them a few pointers. They can include advice for choosing the right size or information about the length of a specific dress or pants. This is greatly helpful when the customer is unsure about any detail but can’t ask about it directly on the product page.
6. Frequently asked questions (FAQs)
Responding to customers’ questions is one of the most important roles of your customer support and guess what? The chatbot can help you here as well. There are usually a number of questions typically asked by customers that are possible to predict. The bot can easily answer these frequently asked questions (FAQs) if triggered by a specific phrase. For instance, if a customer types ‘track order’, a bot can instantly hit them with the response about how your business handles order tracking.
7. Loyalty programs
As you probably already know, collecting points and redeeming them for discounts and vouchers is a well-established practice in the world of e-commerce. The chatbot can come in handy here as well. It can regularly inform the customers about the balance of their loyalty points and redeeming thresholds. It can offer them chances to earn points, as well as encouraging them to redeem.
8. Quizzes
Chatbots can also be entertaining. People love challenging their knowledge and answering questions about their preferences. So offering them to earn points by taking a quiz can assist you in many ways. It can help increase engagement, collect meaningful data, and create a more precise customer profile.
9. Feedback gathering
Another important part of the interaction between your business and a customer after a successful sale and delivery of a product is hearing about how they liked the product, how was their experience, what went well, what went wrong, and what can be changed to provide an even better experience. Approaching the customer via WhatsApp bot is more successful than sending them an email that they can simply ignore.
10. Live customer support
Just because the chatbot is so useful, it doesn’t mean you should forget about the human touch. After all, even automatic responses have their limitations. You can offer your customers an option to interact with an actual human being, as well. This is for situations when they don’t get a satisfactory response from the bot or need details only a human can provide. In this case, the bot will forward their message to the proper person.
does benadryl make you sweat 3rd generation antihistamines list non drowsy allergy medication canada
medicine used for acidity buy glycomet 500mg for sale
isotretinoin 10mg drug buy isotretinoin 10mg without prescription purchase isotretinoin pills
I cannot thank you enough for the blog. Much obliged.
online doctors that prescribe ambien melatonin usa
cheap amoxicillin 250mg order amoxicillin 250mg online cheap cheap amoxicillin 250mg
azithromycin 500mg usa azithromycin 500mg price buy zithromax 500mg without prescription
neurontin cost buy neurontin online
how to get azipro without a prescription azithromycin 250mg sale azithromycin over the counter
buy lasix diuretic lasix 40mg brand
buy prednisolone 40mg pills order omnacortil 10mg for sale buy generic prednisolone 20mg
deltasone 5mg sale buy prednisone 20mg for sale
buy amoxil 250mg generic order amoxicillin 1000mg generic buy amoxil 1000mg
order monodox generic doxycycline 100mg cheap
buy ventolin cheap order albuterol inhalator sale buy ventolin for sale
purchase amoxiclav generic order amoxiclav sale
synthroid 150mcg usa order levothyroxine online purchase levothyroxine generic
order generic vardenafil 10mg buy vardenafil no prescription
buy generic clomiphene 100mg buy clomid generic oral clomid 50mg
tizanidine 2mg cheap buy tizanidine generic brand tizanidine 2mg
buy semaglutide 14mg online cheap buy generic rybelsus buy semaglutide 14mg online cheap
order deltasone 10mg generic deltasone for sale generic deltasone
rybelsus 14mg uk buy semaglutide 14mg without prescription semaglutide 14 mg sale
cost accutane 40mg isotretinoin 10mg cost accutane generic
albuterol usa albuterol 4mg pill buy ventolin inhalator generic
amoxil 250mg uk buy cheap generic amoxil order amoxil 1000mg online
order amoxiclav online cheap buy generic augmentin for sale purchase amoxiclav without prescription
order zithromax 500mg sale how to buy azithromycin azithromycin cheap
synthroid 100mcg over the counter levoxyl medication buy levothyroxine cheap
best online casinos online roulette free free poker games
vardenafil 20mg tablet buy vardenafil generic levitra 10mg without prescription
pregabalin 75mg pills pregabalin 150mg oral where can i buy lyrica
buy hydroxychloroquine without prescription plaquenil pills hydroxychloroquine 200mg over the counter
buy generic triamcinolone over the counter buy triamcinolone 4mg purchase triamcinolone generic
order generic cialis 40mg order cialis 40mg without prescription tadalafil 10mg uk
desloratadine uk desloratadine uk buy clarinex pills for sale
purchase cenforce generic buy cenforce generic cenforce 50mg canada
buy claritin 10mg online loratadine tablet purchase loratadine generic
aralen uk chloroquine 250mg uk aralen 250mg ca
order priligy 30mg pills dapoxetine 30mg without prescription cytotec 200mcg generic
metformin for sale online cheap glycomet 1000mg metformin 1000mg cost
xenical generic buy generic diltiazem over the counter diltiazem cost
lipitor 10mg cost buy atorvastatin 80mg without prescription lipitor 80mg pill
buy generic zovirax allopurinol medication allopurinol over the counter
norvasc 5mg ca order generic norvasc 5mg purchase norvasc generic
how to buy zestril buy lisinopril 10mg sale order prinivil pill
crestor 20mg for sale crestor order ezetimibe for sale
buy generic prilosec for sale order omeprazole 20mg pills prilosec 20mg us
motilium ca buy tetracycline tablets sumycin 500mg pill
buy metoprolol 100mg pills lopressor brand lopressor where to buy
flexeril 15mg ca buy lioresal pills for sale order baclofen 10mg generic
tenormin over the counter atenolol 50mg oral purchase atenolol generic
order generic toradol toradol pill buy gloperba pill
methylprednisolone 16mg online methylprednisolone 4mg pills buy methylprednisolone without a prescription
professional research paper writers affordable term papers how to write an essay about my life
oral inderal 20mg inderal ca clopidogrel price
methotrexate 2.5mg brand order methotrexate 10mg generic buy medex without prescription
buy meloxicam buy celecoxib online buy celecoxib cheap
reglan online order losartan cost cozaar price
buy tamsulosin 0.4mg pill brand celebrex 200mg buy celecoxib 200mg online
buy generic esomeprazole online order topamax 100mg for sale brand topamax 200mg
Thanks for sharing. I read many of your blog posts, cool, your blog is very good.
brand zofran 8mg aldactone 25mg cheap aldactone 25mg tablet
buy generic imitrex buy levofloxacin 500mg generic levaquin for sale online
purchase simvastatin online zocor online buy valtrex pills
buy avodart 0.5mg how to buy avodart ranitidine 150mg brand
buy generic proscar 5mg order finasteride sale buy cheap generic diflucan
acillin price buy generic amoxil over the counter amoxicillin pills
finasteride 1mg sale purchase diflucan online cheap fluconazole 200mg oral
cipro 500mg without prescription – cephalexin over the counter augmentin without prescription
Wow, marvelous blog layout! How lengthy have you ever been running a blog for?
you made blogging glance easy. The whole look of your site is fantastic, as smartly
as the content! You can see similar here najlepszy sklep
It’s an awesome paragraph designed for all the web viewers;
they will obtain benefit from it I am sure.
I saw similar here: E-commerce
This excellent website really has all the information I needed concerning this subject
and didn’t know who to ask. I saw similar here:
Najlepszy sklep
order flagyl pills – cefaclor price generic zithromax 250mg
I think the admin of this web site is genuinely working hard in favor of his web
site, since here every data is quality based material. I saw
similar here: E-commerce
Hi, the whole thing is going fine here and ofcourse every one is sharing
data, that’s genuinely fine, keep up writing.
I saw similar here: Sklep internetowy
cost ciplox 500mg – generic tindamax how to buy erythromycin
valtrex 500mg tablet – generic diltiazem 180mg buy acyclovir generic
buy ivermectin 12 mg for humans – aczone us brand sumycin
buy generic flagyl for sale – cost terramycin 250 mg azithromycin where to buy
ampicillin antibiotic penicillin price order generic amoxil
I need to to thank you for this great read!! I certainly loved every little bit of it.
I have you bookmarked to look at new things you post… I saw similar
here: Sklep internetowy
buy furosemide 100mg online – order atacand 16mg buy generic capoten
Can you be more specific about the content of your article? After reading it, I still have some doubts. Hope you can help me.
Howdy! Do you know if they make any plugins to help with Search Engine Optimization? I’m trying to get my blog
to rank for some targeted keywords but I’m not seeing very
good gains. If you know of any please share. Thank you!
You can read similar article here: Sklep online
It’s very interesting! If you need help, look here: ARA Agency
zidovudine over the counter – cost zyloprim 100mg purchase allopurinol online cheap
order glucophage pill – buy metformin 1000mg online cheap lincocin 500 mg uk
brand clozaril – order frumil 5 mg pills order pepcid 40mg pills
buy quetiapine no prescription – eskalith uk buy eskalith without a prescription
Hello! Do you know if they make any plugins to assist with Search
Engine Optimization? I’m trying to get my site to rank for some targeted keywords but I’m not seeing very good results.
If you know of any please share. Kudos! I saw similar blog here: List of Backlinks
amoxicillin online – cost amoxicillin 250mg order ciprofloxacin 1000mg without prescription
Good day! Do you know if they make any plugins to help with
SEO? I’m trying to get my blog to rank for some targeted keywords
but I’m not seeing very good gains. If you know of any please share.
Cheers! You can read similar article here: Backlink Building
cost augmentin 625mg – order bactrim 960mg generic cheap cipro 500mg
Hey! Do you know if they make any plugins to help with Search Engine Optimization? I’m trying to
get my blog to rank for some targeted keywords but I’m not seeing very good results.
If you know of any please share. Appreciate it!
I saw similar art here: Auto Approve List
cleocin for sale online – order suprax 100mg pills how to get chloromycetin without a prescription
buy zithromax online – buy generic ciplox ciprofloxacin 500 mg ca
ventolin inhalator price – buy fluticasone without a prescription buy theophylline 400mg sale
ivermectin 6mg pills for humans – buy eryc pills for sale buy cefaclor 500mg capsules
clarinex canada – ventolin sale order generic albuterol
Wow, marvelous blog layout! How lengthy have you ever been blogging for?
you make running a blog look easy. The whole glance
of your web site is magnificent, as neatly as the content!
You can see similar here dobry sklep
Wow, awesome weblog format! How long have
you ever been running a blog for? you make blogging glance easy.
The overall look of your site is magnificent, as neatly as the
content! You can see similar here e-commerce
Your article helped me a lot, is there any more related content? Thanks!
buy repaglinide online – empagliflozin ca jardiance 10mg price
glucophage 500mg oral – buy cozaar 50mg pills buy precose
reputable mexican pharmacies online: Mexican Pharmacy Online – mexican border pharmacies shipping to usa