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Published in: Voice Solutions

Why Customer Privacy is Most Significant & How we can achieve Through Number Masking?

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With an increasing number of e-commerce websites and online transactions, customer data is constantly striving at a higher risk. During online transactions, there is a chance of losing valuable information of the customer which may lead to unnecessary harassment or even loss of monetary interest.

 

What is Number Masking?

 

Number Masking is a technology that protects the customer’s and the seller’s phone number to be public.  It creates a Virtual Phone Number that is flashed on the screen while making a phone call or even texting. This helps to protect customer privacy which is the most significant task and the priority for each e-commerce website and other such service providers. So, now the question arises how number masking can help maintain customer privacy?

 

How Does Number Masking work?

 

Complete Secrecy of Telephone Number-

 

Most of the time, we don’t want to share our personal mobile number on any online or offline platform as we know it has been a growing business to sell mobile numbers of customers for greater profit. Few organizations collect information such as contact details and the name of the customer for cold calling and further selling purposes.

 

Number masking creates a Virtual Number for the customer as well as the seller to protect their privacy and when the actual number of the customer is not visible therefore no question of cold calling or selling that contact details arise.

 

Data leak out–

 

Sometimes we come across news regarding important customer data leak out by the employees of a company such as banks, telecom industry or a cab service provider, etc. when the data of the customers are kept secret with the organization, it is still vulnerable to miss handling and even leads to corruption when given free access to the employees. By the use of Mask Telephone Numbers, we can make sure that the data is not visible to the employees either. This will eradicate the option of selling the information or using it for any vested interest of the employee.

 

Customer Data is Kept Secret from Competitors-

 

As phone numbers are the first and easy point of contact with the customers, it is important to safeguard such data to be passed on to the competitors. Number Masking can help you to maintain complete data secrecy and thus leaving no chance for your competitor to recognize your customer’s contact details.

 

So, with the use of number masking technology not only can you safeguard the data while calling but also during text messaging.SMS Masking is a service that restricts the customer’s phone number to be visible even at the time of texting. It is a highly secure process as number masking codes the actual phone number of the customer and surfaces a virtual number which makes the entire process secure. It acts like encoding and decoding the phone number of a customer only to the intended seller or the target person.

 

How does MOBtexting Number Masking help for Customer Privacy?

 

MOBtexting provides excellent Number Masking service to clients. Our main motto is to safeguard customers’ data while making a call or SMS during the period of buying and selling or imparting service.  It is also used largely by cab service providers who frequently need to share their phone numbers with the customers to whom they are imparting their service. Know more details about the MOBtexting’s Number Masking services at www.mobtexting.com

 

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